The key commitments tap55 upholds to protect your data
All your transactions and personal data are protected with bank-grade 256-bit SSL encryption. Encryption remains active at every stage of data transfer.
Tap55 never sells your personal data to any advertiser or data broker. Your information is used solely for the purpose of providing our services.
You have the right to view, correct, or request deletion of your stored data at any time. This right is always active.
Tap55 only collects data that is strictly necessary to deliver our services. Requesting or retaining unnecessary information goes against our policy.
Our security team monitors the system around the clock. Any suspicious activity is detected and acted upon immediately.
No hidden data collection. This policy clearly lists everything tap55 holds about you and why.
What data tap55 collects, why it collects it, and how long it is retained
| Data Type | Why it's collected | Retention period | Category |
|---|---|---|---|
| Name, email address, phone number | For account creation and communication | For as long as the account remains active | Identity |
| Date of birth | To verify age (18+) | For as long as the account remains active | Identity |
| NID / passport details | For KYC verification | 5 years after account closure (legal obligation) | Identity |
| Payment details (bKash, Nagad number) | For processing and verifying transactions | 5 years after the transaction | Financial |
| Betting history | Account Management & Dispute Resolution | 2 years after account closure | Activity |
| IP address and device information | Security & fraud prevention | 90 days | Technical |
| Cookies and browsing data | To improve site performance | Until session ends or a maximum of 1 year | Technical |
| Support chat history | Service improvement and dispute resolution | 1 year | Contact |
Welcome to the tap55 platform. This Privacy Policy has been created to ensure transparency between tap55 and its users regarding how information is handled. By creating an account, logging in, or using the platform in any way, you are considered to have agreed to this policy.
We believe your personal data belongs to you. tap55 uses that information solely to provide you with a better experience. This policy explains in plain language what data we collect, why we collect it, and what rights you have.
Most people in Bangladesh now handle everything on their phones. That's why mobile data security is especially important to us. tap55 never misuses your phone number or bKash/Nagad details, and multiple layers of protection are in place to ensure that.
Although this policy is written in Bengali, the legally binding version of this document is in English. In the event of any conflict between the two, the English version shall take precedence.
Tap55 collects data in two ways – directly from you and automatically as you use the platform.
What you provide directly:
Automatically collected data includes:
Tap55 does not collect your social media accounts, phone contacts, or location data. We only hold information that is strictly necessary.
Tap55 uses the information collected from you for the following purposes:
If you give your consent, tap55 may send you information about new offers, promotions, and tournaments via email or SMS. This permission can be withdrawn at any time.
Tap55 analyses your activity to personalise your experience. For example, if you bet on cricket frequently, cricket-related offers may be shown to you first.
The tap55 website and app use cookies. Cookies are small text files stored in your browser that help improve your experience.
Tap55 uses three types of cookies:
You can disable cookies from your browser settings, though doing so may affect certain platform features. Disabling essential cookies will prevent you from logging in.
Tap55 uses multiple technical and organisational measures to protect your data:
While tap55 maintains the highest security standards, no method of transmission over the internet is 100% secure. You also have a responsibility to keep your password strong and to never share it with anyone.
Tap55 strictly does not serve anyone under the age of 18. A date-of-birth verification step is included in the registration process.
If we become aware that a minor has accidentally created an account, that account will be closed immediately and all stored data will be deleted.
If a parent or guardian believes their child is using tap55, please contact support@tap55.best immediately. We will take prompt action.
Tap55 does not retain your data longer than necessary. As a general rule, your information is kept for as long as your account remains active. Once your account is closed:
If you request to close your account, we will begin the process of deleting your personal data within 30 days. However, certain records may need to be retained to meet legal obligations.
Tap55 uses internationally accredited cloud servers. Your data may be processed or stored on servers located in different countries; however, strict data protection agreements are in place with every server provider.
For international data transfers, tap55 ensures that the destination country or receiving organisation has adequate safeguards in place. If you have any questions about this, please contact support.
All tap55 servers are hosted in ISO 27001-certified data centers, ensuring protection at both the physical and digital level.
If you have any questions about this Privacy Policy or any requests regarding your personal data, please get in touch through the following:
To request deletion, correction, or export of your data, email our support team. We are obligated to respond within 30 days.
This Privacy Policy is updated periodically. You can find the date of the latest update at the top of the page. For significant changes, you will be notified via email or in-app notification.
Your rights over your personal data on tap55
You can request to see what data tap55 holds about you at any time. Submit a request to support and we will provide the information within 30 days.
If any of your stored information is incorrect, you can request a correction. This can be done through your profile page or by contacting support.
When closing your account, you may request that your personal data be deleted. Unless we are required by law to retain it, your data will be removed within 30 days.
You can request a copy of your account data in a machine-readable format. Simply email our support team and we'll take care of it.
In certain circumstances, you may request that we restrict the processing of your data — for example, if you dispute the accuracy of the information we hold.
To stop receiving promotional emails or SMS messages, simply click the 'Unsubscribe' link in any of our messages.
What users most frequently ask about